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Global & multi-channel monitoring: Tracks more than 100,000 online news sources in 200+ languages across 191 countries; monitors blogs, message boards/forums, social media platforms (Twitter, Facebook, LinkedIn, Instagram), video sharing sites, print, radio and TV transcripts.
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Customizable keyword/alert profiles: Clients specify keywords or phrases; monitoring can be tailored by media type, geography, language, or specific outlets.
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Real-time alerts & email digests: Receive immediate alerts or scheduled summaries of media mentions; multiple recipients can be configured and alerts can be branded/customized.
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Dashboard & data visualization: Web-based portal with access to all monitoring output; supports filtering, user-created folders, exportable charts (pie, bar, line, area), multiple user access, archive of clips.
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Advanced analytics & measurement metrics: Dashboard supports metrics such as reach, impressions, share of voice, geographical/linguistic breakdowns, media-type comparisons; integrates with Google Analytics and CRM where required.
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Human analyst support & qualitative insights: For organizations requiring deeper analysis, Glean.info offers human analysts to assess sentiment, spokespersons, messages and provide reports.
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Customizable media lists and additions: Clients can request additional sources or specific sites to be added (e.g., local/regional outlets) at no extra time within certain parameters.
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Archive & retrospective search capability: Includes searchable archives of past media clips (some sources up to 13 months or configurable) for historical research.